Returns & Exchanges Policy

  • All sales are final. No returns or exchanges for sale products.
  • We want you to love the product you have received If there is a fault with it please drop us a mail @ thelabelzoe199220@gmail.com and we will get back to you, we don’t accept RETURNS. However, exchanges may be considered for exceptional circumstances such as, damages of the product received or size issue.
  • Replacement is only applicable with the products of equal price value or more.

BESPOKE

  • Bespoke outfits will be made based on customer provided measurements. Any fitting issues arising from incorrect or inaccurate measurements provided by the customer will be the customer’s responsibility, any alterations required will be chargeable accordingly.
  • Customisations of any product are liable to charges based on the number of alterations being made to our original style and fit.
  • Fit of each garment may vary depending on the chosen style,design and silhouette.
  • We recommend following our measurements guide carefully.
  • Items that are made to order for which we accept only exchanges ,refund is not applicable.
  • Colours may vary slightly from images displayed on the website due to screen settings and lighting.Such variations do not constitute a product defect or quality issue.
  • For bespoke order, please drop us a mail @thelabelzoe199220@gmail.com or whatsapp us on 8731878438. The team will get back to you as soon as possible.